Privacy Policy

Last updated: June 2026

Introduction

Celtic Therapy & Rehab Services Ltd ("Celtic", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

Visit our website
Contact us by phone, email or through our website
Book an assessment
Purchase products or services from us
Attend a training course
Engage with us through marketing communications
Use any of our rehabilitation, mobility or wheelchair services

We are committed to processing your information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy laws.

Who We Are

Celtic Therapy & Rehab Services Ltd

Registered Office:

19–21 Hall Street
Llanelli
Wales
SA15 3BB

Company Number: 13206720

Email: info@celtictherapyandrehab.co.uk

Telephone: 01554 229725

Celtic Therapy & Rehab Services Ltd is registered with the Information Commissioner's Office (ICO) under registration number ZB400657.

For the purposes of data protection legislation, Celtic Therapy & Rehab Services Ltd is the Data Controller responsible for your personal information.

Information We Collect

The information we collect depends on how you interact with us.

Information You Provide

This may include:

Name
Address
Email address
Telephone number
Date of birth
Details contained within enquiries or contact forms
Information relating to your mobility, rehabilitation or equipment requirements
Information provided during assessments, consultations or service delivery

Special Category Health Information

As part of providing occupational therapy, wheelchair, seating and rehabilitation services, we may collect information relating to:

Medical conditions
Disabilities
Functional abilities
Mobility requirements
Clinical assessments
Postural needs
Equipment recommendations

This information is classified as Special Category Data under UK GDPR and receives additional legal protection.

Children's Information

Some of our services are provided to children and young people.

In these circumstances, information will normally be provided by a parent, legal guardian, healthcare professional, case manager or another authorised representative acting on behalf of the child.

We take additional care when processing information relating to children and only collect information necessary to provide our services safely and effectively.

Website Usage Information

When you visit our website, we may automatically collect information including:

IP address
Browser type and version
Device information
Pages viewed
Website navigation behaviour
Referral source information
Cookie and tracking information

How We Collect Information

We collect information when you:

Submit a website enquiry
Complete an assessment request form
Contact us by telephone or email
Attend an assessment
Purchase products or services
Attend training courses
Subscribe to marketing communications
Interact with our website

We may also receive information from:

Healthcare professionals
Occupational therapists
Case managers
NHS organisations
Charities
Family members or carers acting on your behalf
Motability and associated providers
Other organisations involved in supporting your care or equipment provision

How We Use Your Information

We use your information to:

Respond to enquiries
Arrange assessments and appointments
Deliver occupational therapy and rehabilitation services
Supply wheelchairs, seating and mobility equipment
Provide maintenance, repairs and support services
Deliver training courses
Communicate with you about services and products
Process orders and payments
Manage customer relationships
Improve our services and website
Meet legal, professional and regulatory obligations
Maintain appropriate clinical and business records

Where you have consented, we may also send information about:

New products
Training courses
Events
Company news
Relevant services and promotions

You can withdraw your marketing consent at any time by contacting us or using the unsubscribe link provided in marketing communications.

Our Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

Contract

Where processing is necessary to provide services you have requested or to fulfil a contract with you.

Legitimate Interests

Where processing is necessary for the effective operation and improvement of our business, provided your interests and rights do not override those interests.

Legal Obligation

Where we are required to process information to comply with legal or regulatory requirements.

Consent

Where you have provided consent for specific activities, such as receiving marketing communications.

Healthcare and Social Care Purposes

Where special category health information is processed for the provision of health, rehabilitation, occupational therapy, wheelchair, seating and related services by suitably qualified professionals.

Marketing Communications

We may contact you about products, services, training opportunities, events or company updates where:

You have requested information from us
You have consented to receive marketing communications
We have a legitimate business reason to communicate with existing customers, where permitted by law

You may opt out of marketing communications at any time.

Sharing Your Information

We will only share personal information where necessary and appropriate.

This may include:

Healthcare professionals involved in your care
Case managers
NHS organisations
Charities and funding bodies
Motability Operations and associated service providers
Manufacturers and suppliers where required to provide equipment or services
Professional advisers, insurers and auditors
Regulatory authorities where required by law
IT, website and software service providers

We do not sell your personal information to third parties.

Motability Services

Where you choose to access products or services through the Motability Scheme, we may share relevant information with Motability Operations and associated organisations to facilitate applications, equipment provision, servicing and support.

Any information shared will be limited to what is necessary for those purposes.

Website Forms

Information submitted through website enquiry forms and assessment request forms is securely stored within our website systems and made available only to authorised members of our team who require access to respond to your enquiry or provide services.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, understand how visitors use our website and help us improve our services.

These technologies may include:

Google Analytics
Google Tag Manager
Google Ads
Meta (Facebook) Pixel
Microsoft Clarity
Hotjar
LinkedIn Insight Tag
Other analytics and performance tools used to improve website functionality and marketing effectiveness

Where required by law, we will seek your consent before placing non-essential cookies on your device.

Further information can be found in our Cookie Policy.

Data Security

We take appropriate technical and organisational measures to protect your information against:

Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure
Destruction

Access to personal information is restricted to authorised individuals who require it to perform their duties.

How Long We Keep Information

We retain personal information only for as long as necessary to:

Deliver our services
Maintain appropriate clinical and business records
Meet legal and regulatory requirements
Resolve complaints or disputes
Protect the legitimate interests of our business

Retention periods may vary depending on the nature of the information held and applicable legal or professional requirements.

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of information in certain circumstances
Restrict processing
Object to processing
Request transfer of your information
Withdraw consent where consent is relied upon
Lodge a complaint with the Information Commissioner's Office

To exercise any of these rights, please contact us using the details below.

Contacting Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Celtic Therapy & Rehab Services Ltd

Email: info@celtictherapyandrehab.co.uk

Telephone: 01554 229725

Address:

19–21 Hall Street
Llanelli
Wales
SA15 3BB

Complaints

If you are unhappy with how we process your personal information, we would welcome the opportunity to address your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office

Website: https://www.ico.org.uk

Telephone: 0303 123 1113

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business operations.

Any updates will be published on this page and the date at the top of this policy will be updated accordingly.